Shipping policy
At One Sixth Sense, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- During high-volume periods, processing times may be slightly delayed.
Once your order is shipped, you will receive a confirmation email or SMS with tracking details.
Shipping Timelines
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Other Locations in India: 5–10 business days
- International Orders: 7–21 business days (if applicable)
Delivery times may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and order value.
- Free shipping may be offered on selected products or promotional campaigns.
Order Tracking
After your order is dispatched, tracking details will be shared via email or SMS. You can use the tracking number to monitor your shipment status.
Delays & Failed Deliveries
One Sixth Sense is not responsible for shipping delays caused by:
- Incorrect shipping information
- Courier service disruptions
- Weather conditions
- Natural disasters
- Government restrictions or strikes
If delivery fails due to incorrect address details provided by the customer, additional shipping charges may apply for re-shipment.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery or expected delivery date.
We will work with the courier partner to resolve the issue as quickly as possible.
Contact Us
Email Support
support@1-6thsense.com
Response within 24 hours
Phone Support
1800-123-4567 (Toll-free)
Mon–Sat, 9 AM – 6 PM IST
Head Office
123 Wellness Lane
Bangalore, Karnataka – 560001
India