Shipping Policy

This Shipping, Refunds and Cancellation Policy (“Shipping, Refunds and Cancellation Policy”) sets out the terms and conditions governing the shipping, refunds, and cancellation of the products (“Products”) sold and/or accessible on the Website and/or application of THE ONE SIXTH SENSE PRIVATE LIMITED (“THE ONE SIXTH SENSE”) through https://theonesixthsense.com/, application, and/or other media platform (“Website”).

This Shipping, Refunds and Cancellation Policy shall at all times be read together with and shall form an integral part of the Terms and Conditions of Use and Sale (“Terms and Conditions”). By using the Website, you are deemed to have accepted this Shipping, Refunds and Cancellation Policy. The sale of Products by THE ONE SIXTH SENSE is therefore subject to this Policy along with the Terms and Conditions. Please do not use the Website or transact on the Website if you do not agree with any of the terms and conditions provided below.

Acceptance

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules framed thereunder, as applicable and amended from time to time, pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Transport and Delivery

Delivery of Your Order

THE ONE SIXTH SENSE is committed to delivering your order with quality packaging within the given timeframe. We ship throughout the week except Sundays and public holidays. To ensure that your order reaches you in good condition and within the shortest possible time, we ship only through reputed courier or delivery agencies.

The Products purchased are delivered via courier service to the delivery address provided at the time of placing the order. If courier services are not available in your area, we will dispatch your items through government-registered book post, speed post, or any other available shipment method. THE ONE SIXTH SENSE reserves the right to cancel your order if no shipment option is available.

Dispatch and Transport

Subject to Product availability, orders are dispatched within 2–3 working days or as per the delivery date specified while placing the order. Although most orders are delivered within 7–14 working days, delays may occur due to unforeseen circumstances, and THE ONE SIXTH SENSE does not guarantee delivery timelines.

All orders will be delivered to the address provided by you during checkout. You must sign for receipt of all deliveries.

Loss or Damage During Transport

You are responsible for inspecting the Products upon delivery. If you receive a Product in damaged condition or if the packaging appears tampered with before delivery, please refuse to accept the package and return it to the delivery person.

You may also contact our customer support at +91 9452222222 (Monday to Friday, 10:00 AM to 5:00 PM) or email us at customersupport@theonesixthsense.com with your Order ID, details of the damaged or tampered Product, and photographs of the Product or packaging, if available.

After verifying the issue, we will arrange a replacement at no additional cost. Please ensure that the original product tag and packaging remain intact when returning the Product.

Delivery Address

You are responsible for providing a complete and accurate delivery address. Any incorrect or incomplete delivery details may result in additional charges. THE ONE SIXTH SENSE shall not be held liable for failure to deliver Products due to incorrect address information provided by you.

Delivery Fees

Delivery charges are payable by the customer and will be added separately to the invoice. For multiple Products, the shipping charges for each Product are calculated individually and then added together. Therefore, customers ordering multiple Products may be charged separate delivery fees for each Product depending on the applicable shipping charges.

Taxes

All listed prices are inclusive of applicable taxes. However, Octroi or any similar local taxes, if applicable in your region, will be charged separately.