Refund policy
At One Sixth Sense, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Eligibility for Returns
You may request a return if:
- The product received is damaged, defective, or incorrect
- The product is unused, unworn, and in original packaging
- The return request is made within 7 days of delivery
Products returned without original packaging, tags, or proof of purchase may not be accepted.
Non-Returnable Items
The following items are non-returnable unless damaged or defective:
- Personal care products
- Opened or used items
- Gift cards
- Final sale or clearance products
Return Process
To initiate a return:
- Contact our support team with your order details.
- Share photos if the item is damaged or incorrect.
- Once approved, we will provide return instructions.
Customers may be responsible for return shipping charges unless the return is due to our error.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be credited to the original payment method
- Shipping charges are non-refundable unless the error was on our side
Exchanges
We replace items only if they are defective, damaged, or incorrect.
Cancellation Policy
Orders may be canceled before shipment. Once an order has been dispatched, cancellations may not be possible.
Contact Us
Email Support
support@1-6thsense.com
Response within 24 hours
Phone Support
1800-123-4567 (Toll-free)
Mon–Sat, 9 AM – 6 PM IST
Head Office
123 Wellness Lane
Bangalore, Karnataka – 560001
India